Zen’s core values are based on building and nurturing relationships with our customers. Our team will guide you throughout the process to allow for a seamless Zen experience.
Whether it be via phone, email or an in-person showroom consultation with one of our Zen representatives, we work closely with you to understand and learn about your project so we can best tailor a solution to meet your needs.
Once we have ascertained all the required information, we will provide a free formal quotation. If you are happy to proceed with an order, a deposit will be required.
The next step is where you will see your order come to life via detailed shop drawing/s, which will outline the design concept, specifications, and all relevant technical information for each door or window. Throughout the shop drawing process, you will have the ability to adjust the shop drawing details and specifications before proceeding to production.
Our team will continue to keep you informed on the status of your order throughout the production process. When your order has finished production, we will provide you with completion images, where the balance on the order will need to be finalised prior to us providing a shipment confirmation with the estimated arrival date.
Once your order has arrived, our third-party freight carrier will be in touch with you to arrange your delivery to the front of your nominated site address.
All our doors and windows come with our 5-year manufacturer’s warranty but will in all honesty last a lifetime if installed correctly and properly cared for.
We provide responsive after care service, so if for any reason you believe you have an issue with any part of your order, simply call our office or send us an email with images and video taken while the doors/windows are still in their original packaging, prior to being installed, with anything that may be a concern so we can review and provide support.
Step 1 | Enquiry
Our team works closely with you to collate all the required information to submit a formal quote request. This is done by populating our fast quote form and or providing your architectural plans via email.
Step 2 | Formal Estimate
Once all the required information has been collated, our team will provide you with a formal estimate. This estimate will be sent from our invoicing platform via email and sms to the contact details provided. Formal estimates are valid for 14 days, prices are subject to change.
Step 3 | Order
Once you are ready to proceed with your order, a 70% deposit is required to produce the detailed CAD shop drawings.
Step 4 | Design and Specification
Once we receive your deposit, a Zen representative will contact you to confirm the design and specifications of each item in your order.
Step 5 | Draft CAD Shop Drawing
Once the design details and specifications have been confirmed you will receive your Draft CAD Shop Drawing/s. During this phase you will be able to amend your specifications and check any sizes on site. We recommend using a qualified installer to check measure each opening.
Step 6 | Final CAD Shop Drawing
Once all your amendments have been made you will receive your final drawings for review.
Step 7 | Formal Sign off – DocuSign
Once we receive confirmation from you or your installer the Final CAD Shop Drawing is approved and ready for sign off, we will send the PDF document via DocuSign to you for formal sign off to proceed to production.
Step 8 | Production
Once we receive your signed DocuSign PDF your order will be placed into production, and we will send you a confirmation email. The lead time will begin from this date until arrival to site, so please keep a record of your sign off date.
Step 9 | Production Completion & Balance on order
Once your order has completed production, we will contact you via email with completion images of your order prior to packing and shipment. Due to our doors and windows being custom made to size, it is a requirement that the balance on your order is finalised prior to shipment from our factory overseas.
Step 10 | Shipping
Once we have received your order balance payment, your order will be placed in the next shipment. Our freight team will be in touch to confirm your site delivery details and will provide an estimated time of arrival for your shipment.
Step 11 | Delivery
Once the shipment has arrived and cleared safely in the warehouse, our third-party freight carrier will be in contact to liaise the delivery to the front of site.
Showroom by Appointment
We do recommend you visit our showroom to discuss your project in more detail with one of our friendly team.
You can book an appointment by clicking here.