Our Process

Zen is built on genuine relationships and a commitment to delivering a considered, seamless experience from initial consultation through to final delivery. Whether by phone, email, or in-person meeting, our team takes the time to understand your project, design intent, and technical requirements—ensuring the right solution is specified from the outset.

Once all project details are confirmed, we provide a formal quotation. Upon approval, a deposit secures your order and our team prepares detailed shop drawings, outlining design intent, specifications, and technical information. You’ll have the opportunity to review and refine these drawings before production commences, ensuring complete clarity before manufacturing begins.

Throughout production, your project is carefully managed by our team. Upon completion of manufacturing, we will contact you with final production images and invite you to finalise the remaining balance on your order.

Your order is then shipped via sea freight and transported to one of our Australian warehouse partners in Melbourne, Sydney, or Brisbane. Once the container has arrived and been unpacked, our trusted freight partner will contact you directly to arrange delivery to your site.

Every Zen product is backed by a 5-year manufacturer’s warranty and engineered for long-term durability when correctly installed and maintained. Our aftercare team remains available to assist should any guidance be required—simply contact us with images or videos prior to installation for prompt support.

Because at Zen, delivery is not the finish line. It’s the beginning of something built to endure.