PLEASE NOTE – CURRENT DELIVERY LEAD TIMES:
Our lead times reflect our commitment to quality. We dedicate extra time to rigorous testing and quality control, our steel hinge doors and windows are tested and certified to Australian Standard AS2047-2014 so we ensure every door and window meets the highest standard for performance and durability.
Steel Doors & Windows – Smaller Orders (Less than 50sqm)
Our current lead time is approximately 4–5 months from shop drawing approval to site delivery.
Steel Doors & Windows – Larger Orders (More than 50sqm)
Our current lead time is approximately 3–4 months from shop drawing approval to site delivery.
Iron Entry Doors
Our current lead time is approximately 4–5 months from shop drawing approval to site delivery.
Production & Shipping Delays
Lead times are estimates only. Zen Building Group is not financially liable for delays arising from production, overseas manufacturing, shipping, freight, customs, port congestion, delivery scheduling, supply chain disruption, war, government action, force majeure events or any other factor beyond our reasonable control.
Zen Building Group is not liable for any consequential project or site delays, including builder programming, trade sequencing, construction scheduling, handover delays, property sale or settlement impacts, liquidated damages, loss of rent, loss of profit or delay costs. Nothing in this clause limits any rights available under the Australian Consumer Law.
Orders not placed into production within 3 months of the invoice or order date may be subject to price increases.
Delivery
Once your order is ready, we will contact you to arrange delivery. Please note:
- You must be present at the delivery address during the allocated time slot, or provide authority to leave (ATL).
- Failure to accept delivery without ATL will incur additional redelivery charges.
- Zen Building Group does not provide storage. Holding fees charged by our freight warehouse will be passed on and must be paid before delivery.
- Crates are placed at the front of the site only. Drivers cannot access garages, narrow laneways, or rear/side access points.
| IMPORTANT — Delivery Inspection
Inspect all products carefully upon delivery while still in original packaging. Any visible transit damage must be photographed in the original crate/packaging before unpacking or installation. Transit damage claims may be rejected where goods have been removed from packaging, stored incorrectly, handled by others or installed before notification. This does not limit any rights available under the Australian Consumer Law for manufacturing defects. Crates must remain covered and dry at all times to maintain warranty eligibility. |
Transit Damage
Zen Building Group bears the risk of loss or damage during international and domestic transit until delivery to site. If goods arrive damaged, Zen Building Group will repair or replace the affected goods within a reasonable timeframe at no cost to the customer, provided the damage is reported promptly and photographed while the goods remain in their original packaging.
Extended Storage
Extended storage of products in the original wooden crate (with foam, plastic wrap, or adhesive on glass) is not recommended. Prolonged storage in these conditions may cause damage and will void warranty coverage for affected items.
