FAQ

Are your Steel Windows and Doors tested and accredited to the National Construction Code Standard AS2047-2014 for Windows and External Glazed Doors in Buildings?

Currently the following products are fully tested and accredited to the AS2047-2014 Standard, we are undergoing further testing for the rest of our product range.

• Arch Steel Frame Glass Hinge Doors - Galvanised P Profile - Zen Doors
• Arch Steel Frame Glass Hinge Doors - Galvanised W40 Profile - Zen Doors
• Steel Frame Glass Hinge Doors - Galvanised P Profile - Zen Doors
• Steel Frame Glass Hinge Doors - Galvanised W40 Profile - Zen Doors

What are your lead times for custom manufacturing & delivery to site?

CURRENT LEAD TIMES & ORDERING PROCESS:

Larger Orders (More than 50sqm of Doors/Windows)
Approx 14-16 weeks from shop drawing sign off date to site.

Smaller Orders (Less than 50sqm of Doors/Windows)
Approx 16-20 weeks from shop drawing sign off date to site.

Do you have a showroom?

Yes we have a showroom in Cremorne, Victoria which is currently open Monday-Friday strictly by confirmed appointment. We are also open Saturday only by Appointment.

We currently don't have any other showrooms in other states, but aim to set these up in the future.

Where do you deliver to?

We ship our steel doors, steel windows and iron doors Australia and New Zealand wide.

What size doors can you make?

Contact us, as each door type is different, based on material type, glazing thickness and hardware.

What are your standard Door Jamb Sizes?

• Iron Doors: 50mm x 150mm-250mm Iron Tube, 12 Gauge Thickness
• Steel Glass Doors: 25/30/40/50mm x 50/75/100mm+ 
• Steel Glass Windows: 15/20/25/30/40/50mm x 50/75/100mm+
• Steel Glass Pivot Door: 25/30/40/50mm x 50/75/100mm+
• Fixed Steel Glass Panel: 15/20/25/30/40/50mm x 50/75/100mm+

Do you have standard sizes? 

No all our doors are custom made so there are no standard sizes that we keep in stock. The sizes listed on the website are to indicate price. If you have a size not shown on the website, please use the nearest size as a price indication or send us an email admin@zenbg.com.au.

What materials do you use to manufacture your doors?

• Iron Doors: Q235 Iron, Sand blasted, Galvanised and Zinc Primed Prior to Painting,
  3mm Iron Sheet on either side of the panel, 44mm Polyurethane Core
• Steel Doors:
  Hot galvanised zinc profile FPS50 tube & W40 (Ottostumm) Hot Rolled Solid Swiss Steel profile
  Shot blasting by emery to be Grade SA2.5-3;
  Bridge Anticorrosion grade achieved by painting layers of (70%) Zinc-rich Epoxy, Epoxy Mica Iron and Epoxy sealer
  The Maximum outdoor weatherproof level achieved by Fluorine Carbon Paint (famous Japanese brand DAKING) which are widely used on boat and bridge.
  180mm total painting thickness realize C5M-very high corrosivity (marine). We can do thicker if needed.
  The loss of light in ten years is not more than 15%.

How heavy are your doors?

• Iron Doors: 90kg/sqm
• Steel Glass Doors: (Single Glazed) 35kg/sqm
• Steel Glass Doors: (Double Glazed) 60kg/sqm

Are your entry doors or steel frame glass doors fire rated or BAL tested?

No we have not undergone BAL testing for our Iron Entry Doors or Steel Frame Glass Doors and Windows, but they are manufactured from non-combustible 3mm iron sheeting, iron/steel tube for the jamb. We also have a solid hot rolled swiss steel profile which is fully non-combustible. Check with your building surveyor or certifier as the Iron Entry Doors and our P Tube Steel Frame Glass Doors do have polyurethane within the core which would be considered flammable (this can be removed by request to make the doors fully non-combustible).

How long have you been in business?

Zen Doors was founded in 2019, but our manufacturing facilities have been manufacturing different types of wrought iron, steel frame glass hinge, pivot, sliding, bifold doors and windows for over 20 years. 

Where are your doors manufactured?

Zen Doors are designed in Melbourne, Australia and manufactured in two large manufacturing facilities in China. Our doors are all custom made by hand and undergo numerous quality checks and tests, we construct and hang every door prior to shipping to test hardware, mechanisms and sizes. All iron doors, steel doors and windows are video recorded during the production testing phase. All iron and steel glass doors and windows are securely packed and sealed in large wooden crates with steel frames and imported Worldwide in large shipping containers. 

At Zen Doors quality control is paramount, so each door must pass our rigorous quality assurance tests and checks prior to packing and shipment. 

How can I obtain a quote for a custom design or size not shown on your site?

For a Free Fast Quote for either iron hinge or pivot doors or steel frame glass hinge, pivot, barn, sliding or bifold doors or windows please fill out either of the forms below for each door type, it is very important to fill out all fields accurately so we can give you a precise quote. 

Steel Frame Doors & Windows - Quote Request Form

Iron Entry Doors - Quote Request Form 

If you have specific door/window designs, elevations, multiple doors or windows or a large order request please send your detailed door/window schedule, designs and sizes to our email admin@zenbg.com.au.

Do you offer installation & glazing service?

We have recommended installers in Melbourne and Sydney who can install your iron doors, steel doors and steel windows. They can also conduct site check measures for a fee and provide an installation estimate once they have seen the site conditions.

All our doors come pre glazed with either single 5/6/8/10mm toughened safety glass or double 5mm + 12a (Argon) + 5mm safety glass and is in accordance with Australian Glazing Standards. We can also ship doors and windows unglazed for glazing on site for special circumstances such as extra large fixed windows, curved windows and butt join windows.

How do I install my new Zen Door?

As each installation will have different requirements and quality and safety is paramount, we recommend using one of our recommended installers (found on our Recommended Contractors page or a Registered Builder or Carpenter to install your Zen Door. Your door will come with all the necessary hardware to install your door into our supplied door frames. 

For Iron Doors there are two methods for installation, iron mounting tabs welded on the side of the iron door jamb or pre drilled mounting holes on the inside of the jamb. Please talk to your builder or installer which method will be best for your circumstances on site.

Your builder or carpenter will ensure proper installation of the jamb and hanging of the door. As both iron and steel glass doors are quite heavy, multiple people will be needed for installation.

My project is interstate, can my builder or carpenter install the doors and windows?

Yes we advise you have your builder or carpenter handle the installation. We recommend also going over the shop drawings we provide with your builder or carpenter to understand the requirements prior to delivery. We do not recommend person's who are unqualified to install your doors and windows. Zen will not be held responsible for any damage, injury or death due to incorrect installation of our products.

What type of finishes do you provide?

We have multiple colour finishes available please see our colour finishes here. We can also match any colour from the RAL, Dulux, Akzo Nobel, PPG colour palettes for a fee.

How do I order?

For a Free Fast Quote for either iron hinge or pivot doors or steel frame glass hinge, pivot, barn, sliding or bifold doors or steel windows please fill out either of the forms below for each door type, it is very important to fill out all fields accurately so we can give you a precise quote. If you have a larger project you need quoted, please send Architectural Plans, Door and Window Schedules and Energy Reports to admin@zenbg.com.au

Steel Frame Doors & Windows - Quote Request Form

Iron Entry Doors - Quote Request Form 

Once you have made payment we create a detailed CAD shop drawing of your door/s according to the plans or dimensions you provide us. This shop drawing will need to be reviewed and signed off by you or your builder/carpenter/installer prior to us constructing the door. You can expect to receive the shop drawing within 3-5 days of making payment.

What is the warranty on a Zen Door?

All Zen Doors ordered from 1 June 2023 come with our *5 year manufacturers warranty. More information can be found on our warranty page and Refund Policy page.

Orders before this date have a *2 year manufacturers warranty.

If you have any other question please feel free to get in touch about our steel frame doors, iron hinge or pivot doors here.