Once delivered to site

Once your order is delivered to a flat safe location at the front of your site, we recommend unpacking the doors and windows from the crates as soon as possible.

Extended storage of the products in the wooden crate with foam, plastic, and adhesive on the glass is not recommended and may result in damage and void warranties.

The crates must be fully covered and kept dry to maintain warranty eligibility. Upon unpacking, we strongly advise physically inspecting the products while still in their original packaging. Any defects or damages must be documented through photographs taken at this time. Claims for defects or damages based on photos taken after installation will not be accepted, as acceptance of the products implies acknowledgment of their condition.

Upon carefully unpacking your order, we recommend checking each product for any defects or damage. If any defects or damages are found, photos must be taken whilst the product is still in the original packaging/crate. Photos taken after the product has been installed will not be eligible for any defect or damage claims.

Cleaning after installation

Once your doors/windows have been installed, they will most likely be dusty and have clear plastic film on the glass which is used to protect the glass surface during transport and installation.

Once this film is removed it may leave marks on the glass. You can use a pure alcohol and microfibre cloth to remove the adhesive stains on the glass and any potential silicone marks from glazing in the factory.

We recommend using a car detailing spray with microfibre cloth such as Bowdens Own Clean Detail https://www.bowdensown.com.au/products/exterior/clean-detail - on the steel and iron paint finishes.

IMPORTANT: Do not under any circumstances place any adhesive masking tapes directly onto the steel and iron paint finish to protect the surface, chemicals in the adhesives can react with the paint making it extremely difficult to remove and etch into the paint finish leaving permanent marks. Abrasive materials such as plywood/hard plastics should be avoided when protecting surfaces as friction can scratch the paint and glass surfaces if there is debris. Warranties on paint finishes will be voided if these instructions are not followed. If you do want to protect the surface on an active building site, fix any adhesives or hard covers to surrounding walls, brick work or cladding, with no direct contact to the door or window frames.

Ongoing maintenance

Your doors and windows will not need any ongoing maintenance aside from cleaning the glass with a good glass cleaning spray, dusting, wiping down the frames with detailing spray or damp microfibre cloth and removing cobwebs.